FAQs
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Frequently Asked Questions
Booking & Availability
You can easily book a cleaning service through our website by filling out the form here: Get a Quote.
No, you don’t have to be home. You can provide access instructions or leave a key in a secure location.
Yes, we offer flexible scheduling. Please inform us at least 24 hours in advance to avoid any cancellation fees. Cleaning Services
Our standard clean includes dusting, vacuuming, mopping, kitchen & bathroom cleaning, and general tidying. We also offer deep cleaning, end-of-tenancy cleans, and Airbnb cleaning.
We can bring our own products or use yours—just let us know your preference. We also offer eco-friendly cleaning products upon request.
Yes, these are available as add-ons to your clean. Please mention them when booking. Pricing & Payments
Our pricing is based on the type and size of the clean. Get a free, no-obligation quote on our website: Get a Quote.
We accept bank transfers and online payments. Payment details will be provided upon booking. Please note, we do not accept cash payments.
No! We believe in clear and upfront pricing—no surprises, just great service. Trust & Safety
Absolutely! Our cleaners are thoroughly vetted, experienced, and professional, so you can trust us in your home.
Your satisfaction is our priority! If you’re not fully happy with the clean, please contact us within 24 hours, and we’ll make it right.
Yes! We’re fully insured, giving you peace of mind while we clean. Cancellation & Rescheduling
We offer free cancellations up to 24 hours before your scheduled cleaning. If you need to cancel within 24 hours, a non-refundable admin fee of £25 will apply. However, you can rebook your cleaning at no extra charge. Please note, we allow a maximum of 3 rebookings.
To cancel or reschedule, please contact us via:
* Phone/WhatsApp: +44 7467 580885
* Email: info@weclean.cloud
Please inform us at least 24 hours in advance to avoid the admin fee.
Additional Services
Yes, we provide eco-friendly cleaning products upon request. Just let us know when booking, and we’ll ensure your clean is both effective and environmentally friendly.
Yes, we offer gift vouchers for our cleaning services. They make a thoughtful gift for friends and family. Contact us for more details.
While we strive to accommodate preferences, we cannot guarantee a specific cleaner. However, we ensure all our cleaners are professional, experienced, and vetted.
Yes, we offer carpet and upholstery cleaning as part of our deep cleaning services. Please mention this when booking so we can allocate the appropriate time and resources.
Yes, we clean both interior and exterior windows! For more details or to book our window cleaning service, please contact us.
Yes, we use pet and child-friendly cleaning products. If you have specific concerns or allergies, please inform us when booking.
